Verbal Judo, written by a police officer, George Thompson, Ph.D., and Jerry B. Jenkins is an excellent resource for anger management. While karate is a point/counter-point direct contact sport, when arguments resemble this approach it often does more harm than good. Verbal Judo uses the emotions of another. One moves with the other using the power of empathy instead of opposing using arguments. It then redirects energy toward the benefits or costs of future behavior.
Thompson points out five universal truths.
- All people want to be treated with respect.
- All people want to be asked rather than told to do something.
- All people want to be informed as to why they are being asked or ordered to do something.
- All people want options rather than threats.
- People want a second chance when they make a mistake.
When these truths are violated, it perceived as a threat. Threat means fight or flight, and anger. These triggers are usually in the form of criticism or commands. In that case, is it possible to handle criticism or commands? Without getting aggressive? Maybe even be ready for it? “Never use words that rise steadily to your lips, or you’ll make the greatest speech you’ll ever live to regret.”
Criticism or commands carry the weight we allow. How much weight do we put on someone else’s statements? Maybe a lot, if the statements come from family, friend or supervisor. We all can have fear of not being good enough, rejected or abandoned by others. Is there a way to work with these statements without acting on these fears?
The goal of verbal judo is to create an ease with confrontation, without triggering the fight or flight system. It depends on one’s ability to read an opponent and redirect aggression. Thompson writes, “If an opponent upsets you, he or she owns you.” “When you react, you’re being controlled.” “The inner voice is almost always negative.” As the Confucian philosopher Sun-tzu put it: “To win one hundred victories in one hundred battles is not the highest skill. To subdue the enemy without fighting is the highest skill.”
Verbal judo techniques do not personalize attacks. For example, “When man throws spear of insult at head, move head! Spear miss target, leave man empty-handed, spear in wall, not in you.” They ignore insults and springboard over them by making statements that you will not be bothered, like “I ‘preciate that . . .”, or “I understan’ that . . .” or “Oyess” and explaining their point of view. An opponent listens most when someone is explaining his or her own point of view. Arguing and appearing defensive will only make your opponent believe he or she is right.
Is explaining someone else’s point of view effective? Here are the top ten reasons it is more effective.
- Stops the argument.
- You have taken control.
- It makes you look like to others that you are the one in control.
- You change the rules.
- It allows the person to feel heard like you care.
- Reduces perception of threat.
- Helps people become more reasonable and improves memory.
- You make less mistakes and have a fuller understanding of the problem.
- It distinguishes between what people are saying and not saying.
- Often others are mishearing you and you can ask them what they are hearing you say.
To move up the ranks in verbal judo requires insight. The samurai warrior, when surrounded by attackers, went absolutely still inside. They say that if you don’t know yourself, you lose one hundred percent of the time. To be prepared, know your triggers. What you are saying is almost irrelevant to body language and voice tone: slower and lower. Once your opponent feels understood, they are usually less resistant to understanding you. Thompson learned that in his line of work, “The less ego you show, the more power you have.”